Experience

Director, Product Design - Store Associate Experience
Walmart  |  Hoboken, NJ  |  Oct 2021–Present

• US leader of 25+ person Store Associate Experience design team.

• Creative director of product strategy, vision, and design of world-class award-winning enterprise tools for Walmart’s 1.4+ million store associates.

• Core ownership includes Walmart’s flagship super app Me@Walmart, inventory management tools, HR services, emerging tech, and AI enablement.

Senior Manager, Head of Retail Experience Design - Digital Enablement
Verizon  |  New York, NY  |  Jun 2021–Oct 2021

• Built new team to drive digital transformation across Verizon’s 6,500+ stores.

• Guided cross-functional partners and executive leadership in matrixed organization in the design and delivery of customer and associate-facing digital experiences.

• Key retail initiatives including Future of Retail, SMB, and 5G Home.

Senior Manager, Product Design - Strategic Growth
Verizon  |  New York, NY  |  Jun 2018–Jun 2021

• Led team of designers focused on growth acceleration across core business units including, Wireless, Home, Connected Devices, and 5G.

• Led strategy and creative direction on the design of new products and services including Mix & Match Plans, Verizon Signature Base, and Smart Setup.

Lead, Retail Experience
Verizon  |  New York, NY  |  Sep 2016–June 2018

• Led the strategy, design, and execution of retail transformation initiatives

• Key initiatives include Next-Gen Store, SMB Retail, Alt-Format Strategy, and Express Store.

Lead, Strategic Design
Philips Healthcare  |  Cambridge, MA  |  Aug 2014–Sep 2016

• Led research, strategy, and experience design engagements for key external healthcare clients.

• Advanced Philips’ thought leadership for patient-centered experience design.

• Notable clients included WMC Health, Florida Medical Center, and The Red Cross.

Associate, Experience Innovation
Lippincott  |  New York, NY  |  Jul 2013–Aug 2014

• Led the service design for a variety of fortune 100 clients across financial, technology, hospitality, energy, and healthcare sectors.

• Notable clients included Bank of America, Samsung, Master Card, Saudi Aramco, and United Health Group.

Consultant, Ambient Experience Design
Philips Healthcare  |  Andover, MA  |  May 2012–Jul 2013

• Led the research, strategy, and experience design for internal strategic thought leadership initiatives and external clients.

• Key projects include Broward Health Infusion Center, Connected NICU of the Future, Women’s Health Center of the Future, and IBA Proton Therapy Suite.

Senior Designer, Retail Experience
Sheridan & Co  |  New York, NY  |  Jan 2008–May 2012

• Led the strategy and design of retail environments, fixturing, and service experiences for the luxury CPG, fashion, and beauty markets.

• Notable clients included P&G, Laura Mercier, Nars, Bliss Spa, Moroccan Oil, Grey Goose, Bombay Sapphire, and LVMH.

Industrial Designer
Eclipse Product Development  |  Portsmouth, NH  |  Oct 2005– Jun 2007

• Provided research and conceptual design services for consumer, industrial, and medical products.