Me@Walmart Unified Receiving

Overview

A streamlined and trackable truck receiving experience that enables associates to easily receive freight and report issues, leading to improved inventory accuracy and freight quality.

Design Director: Robert Dalton
UX Design: Anh Au, Ashley Featherston, Tracy Baxter (Content)
Product: Brandon Easterling
Engineering: Sandeep Shekhawat
Business: Matt Legg

Challenges

  1. Stores experience $3.2B in annual damaged merchandise and the portion impacted by freight delivery is unknown.

  2. Current freight-receiving processes are fragmented and involve a variety of paper processes across Supply Chain and Stores

  3. 99% of freight receiving in stores occurs with no real-time data validation.

  4. Freight often arrives with loading problems and damages and there is no way to provide feedback to support operational improvements.

By the numbers

99%

Trucks received without real-time data validation

6000+

Freight load/damage issues per day

$3.2B

Freight damge value per year

Concept video

Strategy

4 siloed tools consolidated into 1 seamless experience.

A common platform for inventory flow into stores that unlocks real-time visibility into:

  1. Freight planning

  2. Truck receiving

  3. Load quality

  4. Damage claims

MVP design

Scenario 1

Prioritized unloading

  • Dynamic home screen card on Me@ to notify of truck arrivals

  • Today’s freight overview with real-time data on truck status

  • Prioritized work with clear next-best-action to begin receiving

  • Freight details with inventory breakdown

Scenario 2

Simple scanning

  • Associates scan freight pallets to receive freight in real time leading to real-time inventory accuracy

  • Pallet list generated with instructions on how to best stage freight for stocking

  • Easy-access entry point to report freight issues and damages in real-time

Scenario 3

Real-time issue reporting

  • Report freight issues and damages in real-time

  • Capture details and photos to add to report

  • Submit and process claims to improve inventory and financial accuracy

Scenario 4

Close the loop

  • Rate load quality and send feedback back to the warehouse for analysis to support future improvements

  • Bridge the gap between siloed functions (Warehouse DC and Stores) to create shared team purpose

  • View truck receiving summary with key performance data

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